Please read this Refund Policy carefully before using our site casedrop.com.
This document is intended to be used as a supplement to the Terms of Service, which together constitute a legally binding agreement between you and casedrop.com.
By making a purchase you certify that you have read, understood, and agree with this Refund Policy.
This Refund Policy covers the purchases called “loot boxes”, which all together referred to as “Products”
When the Products are eligible for a refund
Our Products are qualified as digital content (virtual items) which is exempt from the general withdrawal right due to their specifics upon the consumer’s prior express consent.
By agreeing to this Refund Policy and making a purchase you expressly consent to the loss of your right of withdrawal and waive any rights in connection thereto
You may request for a refund only in case the Product was not received. When you have sold a Product, receiving money to the balance of your account on our website, it is considered that the service for purchasing a Product was provided in full and the money will not be returned.
Please keep in mind, that we start processing your purchase after your payment has been approved. Normally it takes seconds to confirm your payment but may take up to 7 days depending on your payment method. You may check the status of your payment in your account. If you purchase a skin that is on hold period, you will receive a virtual copy of this skin that you will be able to trade during the hold period. You will be able to receive this skin into your inventory only after the expiration of the hold period.
If you have not received the ordered Product for any other reason please contact Support team via email [email protected]. Once we confirm the non-delivery we will proceed with the refund.
Fraudulent transactions. If the purchase was made not by you and your payment credentials were used fraudulently, please contact Support team via email [email protected] by any means stated below as soon as possible. We will investigate the case and if the money is still in our system we will proceed with the refund, otherwise, the refund is not possible.
When you can expect a refund
By default, purchases will be refunded to the payment method used to make the purchase. Depending on your payment method a refund may take up to 45 days. In the event your payment method does not support refunds, we will credit the amount of the refund to your balance
How to contact us
You can request a refund or get other assistance with your purchases at our Support team via email [email protected].
We will take all reasonable efforts to solve your request in a good faith
- Contact email: [email protected]
- Last updated: January 12, 2022